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FAQ

Clear Skin, Clear Answers

All your questions resolved from demystifying skincare to operational inquires.

Silver Mirror Skincare

What is your shipping policy?

We offer free shipping on all orders over $49 for domestic shipping within the U.S. For orders below $49, standard shipping rates apply. Please note that our shipping policy is limited to U.S. domestic addresses only.

Do you ship internationally?

Not at this time. We currently only offer shipping within the U.S. However, we’re continually evaluating our shipping options and hope to expand in the future.

How can I track my order?

Once your order is shipped, you will receive an order confirmation and tracking number sent to the email address used at checkout. You can use this tracking number to monitor the status of your shipment. If you have any questions or need further assistance, feel free to reach out to us at any time at shop@silvermirror.com.

What is your return and exchange policy?

We provide a full refund or store credit on new and unopened products within 21 days of purchase. If you are not satisfied with your unused and unopened product(s) within 21 days of receipt, please message us on our Contact Us page with your order number and item(s) you would like to return. We will process your return and send you return instructions. Please note that return shipping charges are the responsibility of the customer.

Once we receive the return item, we will issue a refund to the original form of payment.

Do you offer samples?

Yes, we’re pleased to offer a complimentary sample with every order!

Are your products cruelty-free?

Yes, all of our products are cruelty-free. We take pride in being vegan, and we ensure that no formulations or ingredients are tested on animals at any stage of development. Your ethical beauty choices are important to us!

Are your products vegan or use animal products?

All of our products are vegan and do not contain any animal-derived ingredients. We are committed to ensuring that every product is formulated without animal by-products, reflecting our dedication to ethical and cruelty-free beauty practices. Your skincare routine can be both effective and compassionate with our products!

Are your products gluten-free?

Yes, all of our products are gluten-free. We prioritize your health and well-being, ensuring that our formulations are free from gluten to accommodate various dietary needs and sensitivities.

Are your products safe for pregnancy?

Yes, our products are safe for pregnancy. We formulate our skincare to be free from potentially harmful ingredients, including parabens, sulfates, phthalates, synthetic fragrances, and artificial colors. This ensures a gentle and thoughtful approach to your skincare needs during this special time. Always consult with your healthcare provider for personalized advice.

What ingredients do you avoid?

Our formulations are designed to be as effective and safe as possible while avoiding potentially harmful ingredients. Our clean, vegan, and cruelty-free products are free from parabens, sulfates, phthalates, synthetic fragrances, and artificial colors, ensuring a thoughtful and gentle approach to your skincare.

Are your products environmentally friendly?

Yes, we are committed to environmentally friendly practices. Our business focuses on reducing our carbon footprint through various initiatives. We also prioritize using conscious ingredients and sustainable packaging to minimize environmental impact. Your choice of our products supports both your skincare needs and a
healthier planet.

How do I know if a product is right for my skin type?

Our products are formulated to be suitable for all skin types, with sensitive skin in mind. To ensure compatibility with your unique skin needs, we always recommend performing a patch test before full use. If you have specific questions about which products are best for your skin type, feel free to email us at shop@silvermirror.com.

We’re here to help you find the perfect match for your skincare routine.

How should I store Silver Mirror products?

To keep your Silver Mirror products in optimal condition, store them at room temperature and away from direct sunlight. This helps preserve the integrity and effectiveness of the formulations.

What are the products shelf life?

Our products have a shelf life of 2 years once opened, provided they are stored properly. To maintain their effectiveness and quality, keep them at room temperature and away from direct sunlight. For the best results, we recommend using them within this time frame.

What should I do if I experience a reaction to your product?

If you experience any reaction to our product, discontinue use immediately. For persistent or severe reactions, consult a healthcare professional. We also encourage you to contact us at shop@silvermirror.com with details about the reaction so we can assist you and address any concerns. Your safety and satisfaction are our top priorities.

How can I stay updated on new products and promotions?

To stay updated on our latest products and promotions, subscribe to our email list at the bottom of any page on our website. Additionally, follow us on social media @silvermirrorfacialbar to get the latest news, updates, and exclusive offers.